Returns & Exchanges

At Birthdate, we want your home to feel as unique as your astrological profile. If your custom scent or decor doesn't resonate with your space, we offer free returns and exchanges within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to return.

2

Print Your Label

Download and print the prepaid shipping label provided through the portal, ensuring all original packaging is included to protect the fragile glass and ceramics.

3

Ship It Back

Securely pack your items and drop the package off at any authorized carrier location listed on your return label.

4

Receive Your Refund

Once our warehouse inspects the returned items, we will issue a full refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing